Terms and Conditions: Training Solutions North West

Health and Safety
In the case of physical skills courses such as Emergency First Aid and Manual Handling Training, it is the employer’s responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with the requirements throughout the course of study.

Payment
Payment should be made within 2 weeks of booking the training course. Bookings are not confirmed until payment has been received.

Bookings
Bookings may be made by e-mail, letter or telephone, by booking a course with Training Solutions North West it is assumed that you accept these Terms and Conditions.

Certificates
We reserve the right not to issue certificates were an invoice remains unpaid. The initial issue of a certificate is included within the course fee. Requests for copy certificates must be made in writing and are subject to an administration charge of £6.50.

Cancellation – terms and conditions
Training Solutions North West operates a no refunds policy as detailed below and reserves the right to cancel the dates or alter services, but will endeavour to give as much notice as possible. In the event of a cancellation. Training Solutions North West will try and transfer the booking to the next mutually convenient date unless the client states otherwise.

If the booking is cancelled by the client the following fees will be payable.

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

Course Bookings/Reservations
All bookings/reservations are subject to the above standard terms and conditions.

Course Timings & Attendance
Delegates must adhere to timings as stipulated on the course joining instructions. Failure to attend any part of the course will result in the delegate’s removal from the final examination (where applicable).

Terms and Conditions – Training Solutions North West will continually revise and monitor our published terms and Conditions. If you feel we should specify a particular condition that we have not published please email us or contact us on 0151 515 0416

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